Assisting Companies With Improving Efficiencies & Making More Money.

Through Engaged Employees & Customers

"At the Beginning of the Day it's about People, Culture and Processes...
At the End of the Day it's about RESULTS!"

A Consistent Track Record of Delivering World Class Results, Improved Customer Experience, Market Share and Profitability; this is the Plan...

FOCUS ON RESULTS
  • Improved Revenue

  • Expenses Managed & Reduced

  • Improved Profitability

  • Higher Customer Satisfaction

  • Improved Employee Engagement

  • Improved Risk Management

  • Increased Market Share

ENHANCE
CULTURE
  • Alignment with Mission, Vision & Values

  • Lower Employee Attrition

  • Higher Employee Engagement Scores

  • Improved Employee Empowerment

  • Leadership at Every Level

  • Improved Coaching, Feedback and Recognition Techniques

  • Improved Communication; Transparency & Alignment

  • Fun underpinned by discipline & accountability

  • Improved Ability to Recruit Talent

  • Creating Employee Brand Ambassadors

MAKE CUSTOMERS FIRST
  • Improved Customer Service

  • Higher Customer Retention

  • Tracking and Implementing Feedback from Customers

  • Preemptive Identification of Customer Needs/Wants

  • Fixing Customer's Problems

  • Creating Customer Brand Ambassadors

IMPLEMENT CONTINUOUS IMPROVEMENT
  • Objective Setting; Aligned with Mission, Vision and Values

  • Dashboards, Daily tool defines winning and losing

  • Scorecards at every level; Aligned with Corporate Scorecard

  • Risk Management/Controls; Regulatory Requirements

  • Business Reviews; transparency, Alignment, (green, yellow, red) a surgical methodology for driving where a leader spends time.

  • Execution; Controlled Speed & Discipline

  • Improved Performance; Individual, Team & Company

  • Improved Efficiency and Effectively Managed Operations; Continuously Optimizing

A great culture and improved processes is the gateway to profitability!

ABOUT ANTHONY GOINS

Anthony Goins is a servant leader that lives by the philosophy “to whom much is given, much is required". His experience, gives him a deep understanding of the moving parts in organizational operations and the drivers of exceptional customer service. He underscores that companies must be crystal clear on how to differentiate their business model from the competition, articulate their value proposition, and understand the competitive landscape.

 

Anthony is an expert at creating a culture of excellence and always asks “Am I winning or losing”. He knows that if you create a culture of winning, then people will come in everyday looking to do their best and deliver world class results at every turn. Anthony's relations span multiple areas in business including the Government. He has the ability to get the right person on the phone if needed to assist in solving a problem. Additionally, he is experienced in assimilation of culture, processes and technology after M&A activities. Trust and care are attributes that are critical to continually improving.

 

With more than 20 years in banking, finance and leading large operational functions; his experience includes; Senior and Executive level roles with American Express, QVC, Key Bank, Ford Motor Credit Company, USAA, JP Morgan Chase, and currently Cabela’s World’s Foremost Bank. Anthony proudly served in the infantry as a Sergeant in the United States Marine Corp.

WHAT LEADERS ARE SAYING

Top performing organizations are led by leaders that engage employees to levels of higher performance and productivity. Anthony emulates that benchmark.

 

Anthony's drive and ambition pale in comparison to his character and compassion. He is an example for any manager to pattern themselves after. Having worked with Anthony in various business settings, he integrates integrity, a strong work ethic and trust with having the right people work for him. These attributes combined has ensured a work environment delivering positive business outcomes. In any business environment, particularly today, that's more important than ever. Business effectiveness is all about human performance.

 

As a highly respected executive leader, Anthony successfully delivers high performing teams - all contributing to the success of the organization. With that, I would enjoy to work with alongside Anthony again without hesitation. - Orlando Brown, Director, Sr. Mgmnt.

 

Contact me at (214) 984-7070 or AG@TBO2.com to discuss moving forward with an engagement.